Job Opportunity for Applications Support - Wilmington, DE

Hello,

We are hiring,

Job Title: Applications Support

Duration: 6 Months to Hire

Location: Wilmington, DE

Job Description:        

           

Role Requirements:

·         Expert in application development skills for more than one technology as well as multiple design techniques.

·         Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.

·         Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.

·         Ensures information controls, back-up and recovery strategies are in place across all environments.

·         Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring.

·         Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing

·         Develop and maintain relationships with technical staff, end users and clients.

·         Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.

·         Demonstrate creativity, innovation and high performance.

·         Working proficiency in development toolset to design, develop, test, deploy, maintain and improve software.

·         Working proficiency in one or more general purpose programming languages.

Required Skills/Experience:

·         5 years’ experience supporting applications in the credit card domain.

·         Knowledge of Splunk, Dynatrace and WILY is a plus.

·         Experience working with scheduling tools like Autosys/Control-M is a plus.

·         Experience supporting mission-critical in financial services industry.

·         Must be detail-oriented and well-organized.

·         Must demonstrate the ability to effectively communicate verbally and in writing to the team and the customers.

·         Must be able to work calmly and effectively in a fast-paced, high-pressure environment while balancing competing priorities

·         Must Possess excellent trouble-shooting skills, and the drive to help internal/external customers.

·         Must demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly.

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