Hello,
We are hiring,
Job Title: Applications
Support
Duration: 3 Months to
hire
Location: Plano, TX
Job Description:
Role Responsibilities:
·
As a Production Support Analyst, you will be
responsible for leading the Incident and Problem resolution for aligned LOBs,
providing end-to-end resolution to ensure completion of all jobs within defined
objectives.
·
Troubleshoot production issues and coordinate
with other teams to remediate and implement to production in order to minimize
impact to customers and/or downstream.
·
The role also involves engaging and partnering
with AD teams, and various platform owners like TD, ETL, BI, etc. and
interfacing with executive and sr. management with Root Cause Analysis (RCA)
and remediation actions.
·
The responsibility will include but not
limited to following functions
·
End-to-end Incident and Problem resolution for
responsible LOBs.
·
Responsible to ensure that the applications
met their required service levels
·
Responsible to support process improvements to
continuously improve the stability and performance of the applications.
·
Identify system bottlenecks and opportunities
for betterment.
·
Perform service transition from development to
support
·
Prioritize workload, provide timely and
accurate resolutions.
·
Perform in-depth research and identify sources
of production issues.
·
Effectively perform root cause analysis of
issues and report the outcome to business community and Management. Python,
Cassandra, KAFKA, Splunk, & Cloud Technologies.
Required
Skills/Experience:
·
Proficient in application development skills
for more than one technology as well as multiple design techniques.
·
Working proficiency in development tool set to
design, develop, test, deploy, maintain and improve software.
·
Working proficiency in one or more general
purpose programming language.
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